Privacy Policy

Effective Date: June 16, 2025

Last Updated: June 16, 2025

Qwellara (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website or services.

By accessing qwellara.co.ke or using our services, you agree to the terms of this Privacy Policy.

We collect information directly from you or indirectly through your use of our platform, including:

Personal Information

Full name, email address, phone number, and other contact details you submit via forms or inquiries.

Property Interest Data

Property types, locations, or features you view or inquire about.

Technical Data

IP address, browser type, device ID, pages visited, time spent, cookies, and usage analytics.

Communication Records

Any messages or interactions with our support team via WhatsApp, email, or contact forms.

We use your data to:

- Respond to inquiries or connect you with a property agent or listing admin.

- Personalize your browsing experience and recommend relevant listings.

- Improve our services, user interface, and marketing strategies.

- Comply with legal obligations and protect against misuse or fraud.

We do **not** sell or rent your personal information to third parties.

We may share your data with:

Internal Admins

For follow-up and verification regarding property inquiries.

Partner Agents

In select cases, to help fulfill a request or arrange viewings.

Service Providers

Trusted vendors who help us operate our platform (e.g. hosting, analytics).

Law Enforcement

Where required by law or to protect legal rights.

We use cookies and similar technologies to enhance your experience:

- Essential cookies help the site function.

- Analytics cookies help us understand usage trends.

You may manage or disable cookies through your browser settings.

You have the right to:

- Request access to your data.

- Ask us to correct, update, or delete your information.

- Opt out of marketing emails or promotional messages.

- Withdraw consent where applicable.

To exercise any of these rights, please contact us at **[privacy@qwellara.co.ke](mailto:privacy@qwellara.co.ke)**.

We implement strong administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no online system is completely secure.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Our platform is not directed to children under 18. We do not knowingly collect data from minors.

While Qwellara primarily operates in Kenya, your information may be stored or processed in other countries with different data protection laws. We take steps to ensure adequate protection for such transfers.

We may update this Privacy Policy occasionally. When we do, we will post the revised version here with the effective date. Continued use of the platform means you accept the updated terms.

If you have questions or concerns about this Privacy Policy, you can contact us at:

📧 **[privacy@qwellara.co.ke](mailto:privacy@qwellara.co.ke)**

📱 **+254 722 880 726**

🌍 [www.qwellara.co.ke/contact](https://www.qwellara.co.ke/contact)